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About ChargeNow About ChargeNow Card About Charging Pillar About Account Management About APP
About ChargeNow
Which cities will ChargeNowbe ready in?
About 1000 charging pillars will be installed in Beijing, Shenyang, Shanghai, Guangzhou and Shenzhen before July, 2016, and then customers in these five cities could enjoy the convenient ChargeNow charging service.
How could customers start their ChargeNow travel?
When purchasing a NEV BMW vehicle, all customers will be provided a ChargeNowcard which is made by Protevio China by BMW dealers (authorized by BMW). Customers sign up a ChargeNow account and activate the ChargeNow card on the official website of Protevio China. After activation, the card could be used for charging in pillars installed by Protevio China.
Activating a ChargeNow card->
About ChargeNow Card
Are customers required to prepay the ChargeNow card in advance?
Yes. Swipe the ChargeNow card first and then charge, which means prepayment in advance is necessary.
Do ChargeNow cards provided by dealers have been stored value in or not?
ChargeNow cards provided by dealers have been stored 1000 RMB which are presented for free by BMW in. Customers could use these cards when finish signing up. When 1000 RMB is used up, customers need recharge their cards.
How to recharge a ChargeNow card?
Go to the official website of Protevio China to recharge.
Tip: Please offer the website link provided by Protevio China for recharging your card.
Activating a ChargeNow card->
Do ChargeNow card pay in RMB or in any exclusive currency, such as QQ currency?
In RMB. Customers could use Visa cards for recharging so far.
About Charging Pillar
How much do customers need to pay for using charging pillars once?
BMW customers can enjoy some discounts, and the total cost is about 50% of fuel cost. Please refer to Protevio website for detailed price information.
Where are charging pillars often installed?
To provide more convenience to customers, charging pillars are often installed in shopping malls, office buildings, hotels, urban infrastructures and some other areas. Meanwhile, any suggestions from BMW customers are welcomed.
How could customers find the appropriate charging pillars quickly?
Customers could use BMW interconnected driving system, such as BMW i remote app, navigation or ChargeNow website, to easily locate the nearest public charging stations. However, the number of charging pillars in every parking lot is very limited, so it may fail to meet the demands of customers. To solve this problem, radar system has been installed on every charging pillar. When one pillar is occupied, it will be shown as red on your navigation system. It will be shown as green when available. Customers could choose appropriate charging pillars based on the notifications. Tips: Customers have to be reminded that the notifications of red and green are dynamic. One pillar may be shown as green, but when you arrive at the destination, it may have been occupied. So please pay close attention to the notifications.
Is parking fee included in the cost paid by ChargeNow card?
Costs paid by ChargeNow card only include the charging fees, and the parking costs have to be paid separately.
Do customers need to purchase connected wires separately when they are charging in ChargeNow charging pillars?
Yes. Customers need to buy the specialized connected wires which are BMW lifestyle from dealers authorized by BMW.
How to receive ChargeNow cards for customers who have bought BMW i or 530le?
For customers who have bought vehicles, they could contact BMW Customer Service Center to mail the cards.
About Account Management
What are customers required to provide when activating charging cards on Protevio China’s website?
Name, gender, ID type, ID number, ID validity, phone number, ChargeNow card number, license plate number and chassis number (VIN code).
Who could customers turn to for help when facing problems in using ChargeNow cards?
Please dial the customer service number of Protevio China: 400-669-9246.
How to guarantee the safety of vehicles when charging in the parking lots?
When BMW vehicles are charging, both vehicles and public charging equipments will lock the charging wires.
When is the deadline of activating a ChargeNow card?
Since receiving the cards, customers have to activate within two years. Otherwise, it will be invalid.

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